You can decide at your own discretion whether to accept or not a request made by a user that you have been informed about. In order to accept such request, you will have to login to the Services (be it our platform, mobile application or further channel) and access the backlog enabling you to click on the acceptance button. Accepting the request means that you commit to answer such request if the user selects you in accordance with the terms of the contract entered into between you and the user. Such terms shall correspond to the terms and conditions suggested by the platform, unless the user decides to hire a legal provider under different terms, in which case legal providers are informed about such deviations in the same time as the request is brought to your attention, thus prior to their acceptance; once you accept a request, withdrawing is not possible any more.
Bear in mind that each provider having mentioned an identical field of expertise will also be notified of any such request and that acceptance will take place on first come first served basis.
In the default standard option mode (see below section “6. How long do I have to provide my response to the request once the case is allocated to me?”), once three providers have accepted the request, you will not be able to click on the acceptance button anymore. The concerned user will then be notified about the choice offered to him/her by having the profiles of these specialists displayed. It is up to the user to select one of the providers; the lucky winner will then be notified by email and SMS about the allocation of the request to him or her.
In the express option mode (see below section “6. How long do I have to provide my response to the request once the case is allocated to me?”), the provider to first have accepted the request will be the one to which the request will be allocated.
When a user has already used your services in the past, he / she is given the opportunity to let you know that he / she wants to be able to work with you first. In this case, you will be notified first of the question asked by the user, his interest to work with you, and will have a period of 2 hours if you agree to provide your services to this user again. In case of refusal or no response within this time, the process described above will be engaged.