In order to be able to use our Services, you need to open an account on our platform, which requires you to be of the age of majority in your country of residence.

If you are using the Services on behalf of an entity, you need to ensure that you are duly authorized to represent such entity as the registration will take place under the name and on behalf of that entity.

You will have to provide us with the following information marked with an asterix when you open an account; additional information may be provided at your discretion:

  • *Your name
  • *Your last name
  • *Corporate name of the entity you represent (if the account is opened for such company)
  • *Your date of birth
  • Your address, respectively the registered seat of the company if the account is opened for such company)
  • *Your email address
  • Your phone number
  • *Your credit card details
  • *Any information you exchange with us by email.

The use of our Services shall require you to provide your credit card details for billing purposes. For further details on your account creation, please read our Privacy Policy.

While your registration will enable you to use our Services, it will not give you any right in such Services or in the content you may have access to, which is solely owned by TRAIAL. You are not allowed to use the TRAIAL brand or logos without our express prior written approval.

TRAIAL enables you to ask for a legal advice by a professional having at a minimum obtained a Bachelor of Laws degree in your country of residence.

The pricing of the questions depends on the number of characters and documents attached (see below under number 7).

The answer provided by the legal provider you have chosen is intended to be practical, concise, and depends on the information you have provided, so that it is up to you to be precise enough in your explanations to obtain an answer capable of satisfying your needs. If necessary, the legal provider may request further information from you in order to be able to answer as accurately as possible; Conversely, you are entitled to seek a brief clarification in relation to the answer provided if you find it useful.

In the event that your case requires the hiring of a lawyer, the legal provider will mention it in his response. TRAIAL will allow you, if you wish, to take advantage of the necessary legal support at reasonable prices, as defined below under number 7 "At what price can I benefit from the Services? "

While most questions are allowed, you are not allowed to seek advice to engage in an obvious illegal activity, notably criminal ones, such as: pedophilia, hard pornography, drug or human traffic, incentive to hatred discourse or physical violence, trouble to public order or acts of terrorism.

The providers affiliated to the platform all have at a minimum obtained a Bachelor degree of Law from a Law School of your country of residence or equivalent diploma. Affiliation to the platform can only takes place after having gone through a background check and assessment by TRAIAL.

The providers are not all qualified as lawyers and may for instance have acquired their expertise after having worked for several years in the private sector (companies, insurances, banks) or public authorities.

When you choose the standard mode (the default mode), TRAIAL will try to provide you with the choice between three legal providers who are willing to answer your question and who have been pre-selected according to their area of ​​expertise.

You will then have to choose among the three pre-selected providers the one who will answer your question; the concerned provider will be informed through the platform.

If less than three providers are willing to answer your question four hours after you have submitted it, TRAIAL will inform you of the provider (s) who agreed to answer your question.

When you choose the express mode as defined below (see number 6: "How soon can I get an answer to my question?"), no choice is offered to you, and the provider who first accepts to answer your question will automatically be chosen to answer it.

If you have already had recourse to a given provider in the past and would like the same provider to answer your new question, you are free to mention it, in which case the provider will be informed of your interest and may, if he/she wishes, express his/her interest to continue with you within 2 hours. If he/she does not wish or does not answer within 2 hours, the standard process defined above will be engaged.

Standard Mode (by default): once you have selected a provider willing to respond to your question, the concerned provider will respond to your question within the same day if such a selection took place before midday, respectively within 24 hours if such appointment took place after midday; provided, however, that any appointment taking place over the week-end shall be answered on the next business day.

Express mode (if selected): should you opt for the express mode, the provider will have 4 hours to respond to your question once you have been notified that a provider has accepted your request.

The selected provider is entitled to invite you to clarify your question(s) so as to be able to provider an answer in the most valuable way possible. Similarly, you are entitled to request a follow-up clarification as a result of the answer to ensure full satisfaction. Any further exchange is however prohibited.

As principal, you may change the terms of the mandate vis-à-vis the provider before submitting your question, in which case it is your responsibility to report such modifications in the "Remarks".

Payment for the Services shall take place in advance through credit card. Your credit card will ONLY be debited once you have appointed a provider to answer your question or, in the express mode, once a provider has accepted to respond to your request.

Opening an account on TRAIAL enable you to access and benefit from the Services offered by the providers through the platform. TRAIAL acts as an intermediary to enable the transaction to be directly entered into by you and the provider appointed to answer your question.

From a legal standpoint, the submission of your question is considered as an offer to contract. The contract is actually concluded when you choose the provider who will answer your question, providers having accepted your offer only doing so on the condition, suspensive, to be chosen as the final provider.

You are liable for paying the provider. You hereby appoint TRAIAL as your agent to process the payment in favor of the provider on your behalf. Furthermore, you understand that TRAIAL cannot be held responsible for the quality or accuracy of any information or legal services provided by the provider(s) you connect with via TRAIAL.

Each time you use our Services, you will have to provide a rating of the provider having answered your question when prompted to do so. In the absence of such rating, you will not be able to further use our Services.

A TRAIAL rating reflects an aggregation of users’ assessment of a given provider, based upon the information obtained by or submitted by users having benefitted from the Services of the concerned provider. Someone else's assessment of the same provider may be very different, or be based upon different information. Such rating is not an endorsement of any particular provider, and is not a guarantee of a provider’s quality, competency, or character. As a consequence, any rating should not be considered as a predictor of the outcome of any matter in which such provider is involved. Rather, the TRAIAL rating is intended to be a starting point to gather information about providers who may be suitable for your legal needs.


When you post reviews and ratings related to the provider having responded to one of your requests (“User Content”), you give TRAIAL and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

You agree to defend, indemnify and hold harmless TRAIAL, its affiliates and each of their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any User Content you post, store or otherwise transmit on or through the Services or your use of or inability to use the Services, including without limitation any actual or threatened suit, demand or claim arising out of or relating to the User Content, your conduct, your violation of these Terms or your violation of the rights of any third party.

TRAIAL reserves the right, without notice and in its sole discretion, to terminate your license to use the Services, and to block or prevent your access to and use of the Services. The termination of your account shall not trigger any form of liability against TRAIAL.